Subject: Daily performance summary for LiveSalesman team for Jul 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 11 | 3 | 19 | 0 | 2 | 35
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 3 | 25 | 0 | 1 | 29
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 8
Abu Sufian | 0 | 6 | 28 | 0 | 1 | 35
Alhamzi Mohammed | 0 | 10 | 26 | 0 | 13 | 49
Waseem Ahemad . Khan | 0 | 3 | 18 | 0 | 9 | 30
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 25 | 116 | 0 | 27 | 189

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 22
| | Partial Delivery | 1
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 61
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 11
| Other Enquiry | (blank) | 4
| | Payment Methods | 1
| Product Related | Product Specification | 31
PreSales Total | | | 47
Grand Total | | | 112

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 1 | 3
Jok Kuol | 0 | 1 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 14 | 2 | 0 | 0 | 1 | 1 | 18

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 5 | 0 | 2 | 3 | 0 | 5 | 15
Alhamzi Mohammed | 12 | 2 | 3 | 1 | 2 | 2 | 22
Abu Sufian | 7 | 4 | 1 | 0 | 3 | 9 | 24
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 6 | 6
Aws Adra | 0 | 1 | 2 | 4 | 0 | 2 | 9
Gaurav Payal | 4 | 3 | 0 | 1 | 2 | 1 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 0 | 0 | 0 | 2 | 13
Mohiuddin Lsm | 3 | 2 | 4 | 3 | 0 | 2 | 14
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 13 | 12 | 12 | 7 | 32 | 118

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 4 | 1 | 0 | 1 | 1 | 1 | 8
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Murtaza Kutiyanawala | 0 | 1 | 1 | 0 | 0 | 1 | 3
Aws Adra | 0 | 2 | 2 | 0 | 1 | 4 | 9
Hasan Nour | 3 | 0 | 0 | 1 | 0 | 4 | 8
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohiuddin Lsm | 3 | 2 | 0 | 2 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 2 | 0 | 3
Alhamzi Mohammed | 4 | 1 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 7 | 3 | 4 | 5 | 16 | 52

Please feel free to reach out for any further clarifications.