Subject: Tech Support Candidate - Vajrala Yunus
From: Vajrala Yunus <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 19:32:03 -0400

| | Tech Support Test

Name | Vajrala Yunus
E-mail | [email-masked]
Phone Number | (+91) 9703966231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mphasis | Desktop support Engineer | Jul 4 |
Previous Employer 1 | Profesys | Desktop support Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Your Connection (and Other Sites) First, let's get the obvious out of the way: are you connected to the internet? ...
See if the Problem Is on Your End or Theirs. downforeveryoneorjustme.com. ...
Browse a Cached Version of the Page. ...
Disable Add-Ons and Other Interfering Software. ...
Narrow Down the Problem. ...
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | It's my passion and commitment to service customers with sincerity by means of acknowledging and emphatizing for whatever they're going through for them to feel that we understood their concerns and at the same time for them to feel that they're being valued. For me, customer engagement is really im[ortant becasue we're not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot to help them out since we only got to talk to them once. Product knowledge, phone skills are just basics that are easy to learn but a "can-do or willingness to help attitudes" are something that you can do if you are passionate on wat you are doing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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