Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 11:19:13 -0400

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (91) 63885966664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 37
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ola Electric Technology | Graduate Trainee Engineer | 10 July 2022 | 27000
Previous Employer 1 | Vyapar Pvt Ltd | Sales Executive | 16 Jan2022 | 23200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.

So before confirming that it’s a fault of your computer or web browser, you have to diagnose and then eliminate physical causes that may also lead to this error, such as:

Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth mode in speaker and mobile
2.Go to add device option in your mobile phone
3.Search for new device
4.Select speaker Bluetooth name
5 Click on pair
6. Speaker is paired with mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I worked almost 10 month as Sales and support executive and 4 month as Technical support engineer.
I have experienced to manage the Customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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