Subject: Tech Support Candidate - Ashish Sharma
From: Ashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 11:03:09 -0400

| | Tech Support Test

Name | Ashish Sharma
E-mail | [email-masked]
Phone Number | (+91) 8410564078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CSA | 4june 2022 | 16000
Previous Employer 1 | Vedang network solutions pvt ltd | DTE | June 2018 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will read the error and try to analyse the issue , there can be http error 401 (unauthorised )  in this case i willl check the url  for 404(not found error) may be server of website is not up, there can be different error ,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will slide down the menu in my phone and tap on bluetooth function and then i will turn on my BT device and i will pair it with phone's BT of it is on active bt device list.
What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer service or tech support job  candidate must have enough patience to analyse the issue ,he must take complete customer voc, once the customer conveyed his concern  candidate should start identifying the issue, some issues are very general and very easy to sort out but easy issue can be hard to handle if we don't listen the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |