Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 4 Jul 2022 04:18:42 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : REYD5HEQM1 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Customer had a simple query about printing of a specific itinerary which was answered promptly and customer was happy with the resolution provided. 

Chat ID : RE3E7F9XF0 (Harsh ): Incomplete c hat, customer left the chat after a few response, however most of the lead generation details required was gathered so that it could be send to our travel expert to plan their upcoming vacations. 

Chat ID : RECGNAWXJL (Harsh ): We do not have Sweden and Denmark as one of the destinations that we cover for our travellers. Please check the website for the locations that we have as our destination that we cover before advising it to the customers. 

Chat ID : REDGNI18N7 (Harsh ): Incomplete c hat, customer left the chat after a few response, however most of the lead generation details required was gathered so that it could be send to our travel expert to plan their upcoming vacations. 

Chat ID : REEG2LRPB2 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered travel agents queries and questions and advised her the link and contact numbers to reach us in order to create an account with us. 

Chat ID : REFG3UF7OF (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit