Subject: Tech Support Candidate - Harsh wardhan Miglani
From: Harsh wardhan Miglani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 06:55:44 -0400

| | Tech Support Test

Name | Harsh wardhan Miglani
E-mail | [email-masked]
Phone Number | (91) 9896770314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 1ICT INDIA OVT LTD | Service Desk Engineer | 31 July | 33900
Previous Employer 1 | Mobilous Softech Pvt Ltd | Software Support Engineer | 28 Feb | 25000
Previous Employer 2 | Care health insurance Ltd | Production Support Engineer | 26 Nov 2021 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1.Refresh Browser 2. Check internet connectivity 3. Try Different Browser 4. Restart Device
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Settings 2. Bluetooth 3.Tap on pair a new device and search 4. Click on pair and connect
What according to you makes you a good candidate for customer service or technical support job? | Confidence to interact with the customers while troubleshooting for the problems
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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