Subject: English Language Test - Rishi .
From: Rishi . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 05:42:24 -0400

| | Foreign Language Screening Test

Name | Rishi .    /  (91) 8527688784    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We completely understand your concern. However, the delivery provider picked up the order and went to the address which you have mentioned but that is wrong so we are unable to provide any refund here so we request you to kindly share your updated address so that we can assist you better in this concern.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out to us. We understand your concern and we request you to share the image of the detective item so that we can look into this matter and can assist you.

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