Subject: Tech Support Candidate - Kazato assumi
From: Kazato assumi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 04:52:46 -0400

| | Tech Support Test

Name | Kazato assumi
E-mail | [email-masked]
Phone Number | (91) 8787567503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Syncomint Solition Pvt Ltd | Electronic Trainer | March 2022 | 15000
Previous Employer 2 | Triumph Infosyst Skills Development and Services | Trainer | July 2021 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2. Check to see if I can load other websites like Google.com
3. Open www.ndtv.com for other browsers like Chrom, Mozilla, etc
4. Do some minor troubleshooting like clearing cache, and cookies, and updating the browser.
5. If all other websites work except www.ndtv.com I will assume the website is down and wait until it is up again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on your mobile by clicking on Bluetooth Icon or going to settings> Bluetooth> On (Settings may vary according to device) and the speaker you're trying to connect.
2. Search for the Bluetooth name from your mobile device and click on the Bluetooth name to pair the speaker with your phone.

What according to you makes you a good candidate for customer service or technical support job?

A person with good technical, and communication skills who can resolve problems and is passionate about what they are doing.
He/She might not necessarily be highly qualified.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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