Subject: Tech Support Candidate - Shiv Poojan Shiv
From: Shiv Poojan Shiv <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 02:17:30 -0400

| | Tech Support Test

Name | Shiv Poojan Shiv
E-mail | [email-masked]
Phone Number | (091) 7408929531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRMS CETR | SYSTEM ADMINISTRATOR | Current | 25000
Previous Employer 1 | State Bank of India | Assistant field officer | 31.05.2018 | 19600
Previous Employer 2 | Gurukul Computer Institute | Trainee | 01.04.2017 | 14300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection in my pc and after that I will check date and time and I will also check browser updates and compatibility

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in your phone
2. Turn on blutooth speakers
3. Search For A new device
4. Pair with blutooth speakers
And now it will connect

What according to you makes you a good candidate for customer service or technical support job? | Because I am always trying to solve every type of queries and willing to learn something new.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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