Subject: Tech Support Candidate - Akshay Kumar
From: Akshay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 02:04:45 -0400

| | Tech Support Test

Name | Akshay Kumar
E-mail | [email-masked]
Phone Number | (0) 8800310595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Salesforce admin crm complete knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shree metal corp | Team leader | 0 | 22000
Previous Employer 1 | Vodafone | Customer relations executive | 2016 | 13500
Previous Employer 2 | Hdfc bank merchant services | Charge back coordinator | 2013 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, i will clear clear browsing data.In my google chrome browser, i will go to the clear browsing data option. Then i will clearvall time browsing history, cookies, other site data and cached image files.
This will solve this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to pair a Bluetooth accessory
1. Make your your Bluetooth device as visible and ready to pair.
2. In mobile, swipe down from top of the screen.
3. Touch and hold Bluetooth.
4. Tap pair new device. If you do not find pair new device, check under ''available devices'' or tap more . Refresh
5. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I am good problem solver. First of all i understand the customer's exact problem then, i help the customer with proper solution and make him 100 percent satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |