Subject: Tech Support Candidate - Ankit Kashyap
From: Ankit Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 01:53:22 -0400

| | Tech Support Test

Name | Ankit Kashyap
E-mail | [email-masked]
Phone Number | (+91) 8789848007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart the device.
2.Make sure internet connection is working in other device also check other pages and other device if the internet is working or not.
3.restart the router.
4.check if the site is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings and search for Bluetooth and click 'on '.
2.Now click on search on new device (also make sure your speaker's Bluetooth is on )
3.you will se your speaker's name just click on it

What according to you makes you a good candidate for customer service or technical support job?

1.Ability to troubleshoot problems
2.Analyse and solve problems
3.Make sure problem is solved

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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