Subject: Daily performance summary for LiveSalesman team for Jul 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 09:05:37 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 11 | 25 | 1 | 37
Ali hazzaa | 0 | 5 | 0 | 3 | 8
Sultan Motawa | 0 | 1 | 21 | 0 | 22
Abdallah Ahmed | 0 | 2 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 1 | 1 | 3
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 5 | 26 | 5 | 36
Sumayah Alfaifi | 0 | 1 | 54 | 5 | 60
Wejdan Alotaibi | 0 | 1 | 7 | 2 | 10
! Hassan Bin Saeed | 0 | 0 | 4 | 2 | 6
Abdullah Otaibi | 0 | 0 | 8 | 7 | 15
Doaa Almutawa | 0 | 0 | 23 | 9 | 32
Khaled Sufian | 0 | 0 | 1 | 0 | 1
Nourah Alfhaid | 0 | 0 | 16 | 3 | 19
Grand Total | 0 | 27 | 186 | 39 | 252

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 30
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 90
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
Customer Services Total | | | 150
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Offers | 26
| | Website/App Issues | 1
| Product Related | Product Specification | 3
PreSales Total | | | 30
Grand Total | | | 183

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 11 | 0 | 1 | 1 | 1 | 3 | 17
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ali hazzaa | 5 | 1 | 1 | 4 | 3 | 26 | 40
Nourah Alfhaid | 1 | 0 | 0 | 1 | 3 | 8 | 13
Jawaher Alfirdaws | 2 | 1 | 2 | 0 | 2 | 1 | 8
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 7 | 2 | 2 | 1 | 1 | 1 | 14
Sumayah Alfaifi | 2 | 0 | 1 | 0 | 1 | 1 | 5
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abdullah Otaibi | 8 | 0 | 1 | 0 | 3 | 0 | 12
Sultan Motawa | 0 | 2 | 0 | 0 | 1 | 0 | 3
Wejdan Alotaibi | 6 | 2 | 0 | 1 | 1 | 0 | 10
Abdallah Ahmed | 3 | 3 | 3 | 2 | 1 | 0 | 12
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 2 | 0 | 0 | 3
! Hassan Bin Saeed | 2 | 0 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 50 | 14 | 11 | 14 | 19 | 50 | 158

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 5 | 0 | 2 | 0 | 0 | 1 | 8
Jawaher Alfirdaws | 8 | 2 | 5 | 2 | 0 | 1 | 18
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 2 | 1 | 1 | 1 | 6
Nourah Alfhaid | 5 | 0 | 1 | 1 | 2 | 0 | 9
Abdullah Abuthnain | 0 | 1 | 1 | 0 | 0 | 0 | 2
Jaber Almarri | 8 | 2 | 1 | 0 | 0 | 0 | 11
Wejdan Alotaibi | 3 | 0 | 1 | 0 | 0 | 0 | 4
Abdallah Ahmed | 1 | 1 | 1 | 0 | 0 | 0 | 3
Asma Alotaibi | 1 | 1 | 1 | 0 | 0 | 0 | 3
Sultan Motawa | 1 | 2 | 0 | 0 | 0 | 0 | 3
Ali Ibraheem | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 13 | 15 | 4 | 3 | 5 | 75

Please feel free to reach out for any further clarifications.