Subject: Daily performance summary for LiveSalesman team for Jul 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 09:01:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 3 | 11 | 0 | 9 | 32
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 1 | 4 | 26 | 0 | 1 | 32
Hasan Nour | 1 | 0 | 0 | 0 | 17 | 18
Jok Kuol | 2 | 0 | 0 | 7 | 0 | 9
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 5 | 17 | 0 | 2 | 24
Gaurav Payal | 0 | 5 | 31 | 0 | 0 | 36
Waseem Ahemad . Khan | 0 | 2 | 15 | 0 | 3 | 20
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 19 | 100 | 7 | 32 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 32
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 26
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 65
Mattress Related | (blank) | (blank) | 1
| Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 3
No Answer Total | | | 4
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 14
| Other Enquiry | (blank) | 2
| | Promo Code | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 23
PreSales Total | | | 41
Grand Total | | | 112

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Jok Kuol | 0 | 1 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 9 | 2 | 0 | 0 | 1 | 1 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 2 | 0 | 3 | 1 | 0 | 4 | 10
Alhamzi Mohammed | 5 | 4 | 1 | 2 | 0 | 2 | 14
Abu Sufian | 8 | 1 | 0 | 0 | 5 | 6 | 20
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 6 | 6
Aws Adra | 0 | 1 | 4 | 2 | 0 | 2 | 9
Gaurav Payal | 4 | 2 | 0 | 1 | 1 | 2 | 10
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 2 | 9
Mohiuddin Lsm | 3 | 6 | 1 | 1 | 0 | 2 | 13
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 15 | 9 | 7 | 6 | 29 | 95

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 2 | 1 | 0 | 1 | 0 | 2 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
Murtaza Kutiyanawala | 0 | 1 | 1 | 0 | 0 | 2 | 4
Aws Adra | 0 | 1 | 2 | 1 | 0 | 4 | 8
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 4 | 10
Jok Kuol | 0 | 0 | 0 | 1 | 1 | 2 | 4
Mohiuddin Lsm | 4 | 1 | 0 | 2 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 2 | 0 | 6
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 5 | 3 | 6 | 3 | 17 | 50

Please feel free to reach out for any further clarifications.