Subject: Daily performance summary for LiveSalesman team for Jul 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Jul 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 8 | 0 | 0 | 4 | 0 | 12
Aws Adra | 0 | 0 | 4 | 0 | 2 | 6
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 5 | 21 | 0 | 2 | 28
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 5 | 10 | 0 | 3 | 20
Abu Sufian | 0 | 7 | 34 | 0 | 0 | 41
Gaurav Payal | 0 | 3 | 40 | 0 | 0 | 43
Mohiuddin Lsm | 0 | 4 | 21 | 0 | 13 | 38
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 20 | 24 | 130 | 4 | 21 | 199

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 54
| Delivery Related | Delayed Delivery (HH) | 4
| | Delivery Status | 21
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 86
Live Sales | (blank) | (blank) | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
No Answer Total | | | 7
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 3
PreSales | (blank) | (blank) | 30
| Other Enquiry | (blank) | 5
| | Store Location | 1
| Policy Related | Delivery Time | 2
| Product Related | (blank) | 2
| | Product Specification | 27
PreSales Total | | | 67
Grand Total | | | 162

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 0 | 0 | 1 | 1 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 4 | 2 | 2 | 1 | 0 | 4 | 13
Alhamzi Mohammed | 2 | 4 | 0 | 2 | 0 | 1 | 9
Abu Sufian | 8 | 1 | 0 | 1 | 4 | 5 | 19
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 6 | 6
Aws Adra | 1 | 3 | 4 | 1 | 0 | 2 | 11
Gaurav Payal | 6 | 0 | 0 | 2 | 1 | 2 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 2 | 6
Mohiuddin Lsm | 5 | 4 | 1 | 1 | 0 | 2 | 13
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 14 | 7 | 8 | 5 | 28 | 93

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
Murtaza Kutiyanawala | 1 | 1 | 0 | 0 | 0 | 2 | 4
Aws Adra | 2 | 2 | 1 | 1 | 0 | 3 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 1 | 3
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 4 | 6
Waseem Ahemad . Khan | 2 | 0 | 0 | 1 | 0 | 2 | 5
Jok Kuol | 0 | 0 | 0 | 2 | 0 | 1 | 3
Mohiuddin Lsm | 5 | 0 | 2 | 1 | 0 | 1 | 9
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 3 | 3 | 8 | 1 | 16 | 42

Please feel free to reach out for any further clarifications.