Subject: Tech Support Candidate - Ubaid Khan Ubadi
From: Ubaid Khan Ubadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 05:14:49 -0400

| | Tech Support Test

Name | Ubaid Khan Ubadi
E-mail | [email-masked]
Phone Number | (+91) 9818561664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Basic outlook,understanding of AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Randstad | Executive | 10/06/2021 | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The very first thing we’ll do we will check the network connections if wifi or lan cable is intact and working properly and if they are good then

we will try to open a new tab and check to see if it is loading other websites or not like google.com or Facebook.com

If another site is opening successfully than the problem is with certain website.

If you can’t open another site than launch another browser, like Microsoft edge or opera

If the site works in another browser than the problem is with the browser checkout the browser it can be possible that browser is outdated
But it can causes by many reasons like the page isn’t redirecting properly, content encoding error,the addressed is restricted,Dns cache is invalid and after diagnosis we can troubleshoot it accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the Bluetooth then scan for new devices and select the the speaker and click on it then it’ll may ask a passcode enter it and then it’ll get connected
What according to you makes you a good candidate for customer service or technical support job? | I have 3 years of experience in desktop support and worked with a team it makes me a team player and when I get any case I take ownership of that case and try my best and i am a quick leaner and have a positive attitude towards my job and responsibilities
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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