Subject: Tech Support Candidate - Lakshay Sehgal
From: Lakshay Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 04:56:49 -0400

| | Tech Support Test

Name | Lakshay Sehgal
E-mail | [email-masked]
Phone Number | (+91) 8010224747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cognizant | Programmer Analyst Trainee | 14 July 2022 | 28,049/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to reconnect to the network
2. I will use ipconfig/renew  to reset the network
3. I will try to open the same in other browser
4. I will restart my computer
I will try any of these 4 steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. go to settings > bluetooth
2. Open bluetooth, and then find the device name you want to connect to
3. click on connect

What according to you makes you a good candidate for customer service or technical support job? | I am patient enough to handle customer problems, also I love solving problems, and can maturely handle the situation. I am always polite speaking to others
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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