Subject: Tech Support Candidate - Ravi Shekhar
From: Ravi Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 03:17:36 -0400

| | Tech Support Test

Name | Ravi Shekhar
E-mail | [email-masked]
Phone Number | (91) 7762911920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SKCPL | Assistant system engineer | 01/03/2022 | 18000
Previous Employer 2 | Collegedekho | Academic councler | 10/05/2022 | 22500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If any website is not opening then firstly we have to se that computer is connected with internet or not,if yes then we have to press the F5 button for refresh the page then after also if we get this type of problem then we have to just restart the browser afterwards the website will open and we can get the information as what we want.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just power on the bt speaker and in mobile we have to go to bt section there we have to tap on new connection or available device wait for few sec after that the bt speaker name will flash on the screen,tap on the name and boom we are now free to play any music in loud and melodious mode.
What according to you makes you a good candidate for customer service or technical support job? | I am good listener, polite person and good in interaction with people..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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