Subject: Tech Support Candidate - Manjeet Singh
From: Manjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 03:10:56 -0400

| | Tech Support Test

Name | Manjeet Singh
E-mail | [email-masked]
Phone Number | (011) 9999653339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi (Shahadra)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP
Worked in Technical process for vodafone UK

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fidelity International Services | International customer support executive | Currently working | 28000
Previous Employer 1 | Bharat heavy electricals limited | Mis executive | April 2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check what kind of error it is showing because there are many errors which computer can show, it can be a No internet error or might be the site could be blocked on the system or it could be the proxy error.
These kind of errors can be solved quickly.
However if the error is out of my reach/knowledge than I will try to open the website in another browser, will set the proxy of the internet to default and clear the cookies of the website.
If the error still not get resolved than I will take the help from Google as we can find almost everything on Google.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Open your phone's settings.
3. Click on bluetooth option.
4. Search for your Bluetooth speaker's name.
5. Click on the name and select pair.
6. It will show the notification that the Bluetooth speaker is paired.

What according to you makes you a good candidate for customer service or technical support job?

I have an experience of more than 2 years in international customer service and got many rewards for my performances. I am a creative person so I always try to find out atleast two solutions for the customer query and from both 1 solution almost work every single time.
I believe I can be the best fit for this position as my skills sets completely suits your profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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