Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 02:04:27 -0400

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (+91) 7764849723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thinkapps solution private limited | Networking engineer | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my network connection if network is running okay.then i will check for software issue next i will check traffic is working fine if there is any overload i will troubleshoot tht
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the speaker then turn on Bluetooth on the phone search for device then pair the speaker and it will connect to the phone
What according to you makes you a good candidate for customer service or technical support job? | An good candidate first listen and understand the customer problem and try to resolve the problem within SLA time. And keep updated to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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