Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 01:22:28 -0400

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (91) 7428602461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netconnect global Pvt Ltd | Data center engineer | 27 July 2022 | 330000
Previous Employer 1 | Wipro technologies | Data center engineer | July 2021 | 140000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First we clean the cache memory
2. We will try to open same website in another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the bluetooth after that select the name of bluetooth then click and ok
It will be connected

What according to you makes you a good candidate for customer service or technical support job?

We should listen carefully the query of customer.and then should give a good suggestion.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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