Subject: Daily performance summary for LiveSalesman team for Jul 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abdallah Ahmed | 0 | 39 | 0 | 6 | 45
Aws Adra | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 6 | 0 | 6
Malek Hosan | 0 | 1 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 8 | 20 | 0 | 28
Nourah Alfhaid | 0 | 4 | 36 | 0 | 40
Doaa Almutawa | 0 | 0 | 11 | 11 | 22
Grand Total | 2 | 52 | 73 | 17 | 144

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 2
| | Delivery Status | 28
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 47
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 21
PreSales Total | | | 22
Grand Total | | | 69

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 9 | 1 | 0 | 2 | 3 | 3 | 18
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 3 | 4
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 21 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 0 | 0 | 0 | 1 | 0 | 4 | 5
Khaled Sufian | 0 | 0 | 0 | 2 | 0 | 1 | 3
Jawaher Alfirdaws | 0 | 9 | 0 | 1 | 2 | 2 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 0 | 0 | 1 | 3 | 3 | 7 | 14
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 1 | 1 | 3
Ali Ibraheem | 1 | 0 | 1 | 0 | 0 | 1 | 3
Jaber Almarri | 1 | 1 | 1 | 1 | 0 | 2 | 6
Sumayah Alfaifi | 0 | 0 | 0 | 1 | 1 | 1 | 3
Abdullah Otaibi | 1 | 1 | 0 | 1 | 2 | 1 | 6
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 1 | 2
Wejdan Alotaibi | 1 | 0 | 1 | 0 | 4 | 0 | 6
Sultan Motawa | 1 | 1 | 0 | 1 | 1 | 0 | 4
Abdallah Ahmed | 9 | 7 | 3 | 2 | 1 | 0 | 22
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 27 | 20 | 7 | 16 | 19 | 53 | 142

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Nourah Alfhaid | 5 | 2 | 0 | 2 | 1 | 2 | 12
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jawaher Alfirdaws | 4 | 9 | 1 | 1 | 0 | 1 | 16
Hamza.abuazzam Nouri Abuazzam | 1 | 2 | 1 | 1 | 0 | 1 | 6
Jaber Almarri | 6 | 5 | 0 | 0 | 0 | 1 | 12
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 7 | 0 | 0 | 1 | 0 | 0 | 8
Ali Ibraheem | 2 | 1 | 1 | 0 | 0 | 0 | 4
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 3 | 2 | 0 | 0 | 0 | 6
Abdallah Ahmed | 8 | 0 | 1 | 0 | 0 | 0 | 9
Abdullah Abuthnain | 2 | 2 | 0 | 0 | 0 | 0 | 4
Sumayah Alfaifi | 5 | 1 | 0 | 0 | 0 | 0 | 6
Asma Alotaibi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 45 | 26 | 7 | 5 | 2 | 7 | 92

Please feel free to reach out for any further clarifications.