Subject: Ticket re-opened - [#5802] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jul 2022 12:15:34 +0000

Hi Pritish Nandi,  Ticket “#5802 – Virtual App Support - Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5802 to view the ticket.  Ticket comment   Then forward this concern to that team. Whatever ur lesmils 

 On Fri, 1 Jul, 2022, 17:44 Les Mills International, <[email-masked]> wrote: 

	 
 Hi ​Tamilian, 
 ​ 
 
 We are Les Mills Virtual Team and not Les Mills+ On Demand team. Unfortunately, we are unable to assist you here.  
 ​ 
 
 Please accept our apologies for the same.  
 ​ 
 
 For LES MILLS+ support, please check these FAQ’s:  https://lesmillsondemand.freshdesk.com/support/home   If these don’t answer your question please email [email-masked]  
 ​ 
 We’ll close this ticket now but feel free to reply to this message with your Virtual username if it’s Virtual support that you need.  Many thanks, ​Pritish  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5802

 
                           
                            On
                            Sat, 2 Jul at 12:35 AM
                            ,  Tamilian Nanba <[email-masked]>  wrote:
                             Read my query properly 1st 

 On Fri, 1 Jul, 2022, 17:01 Les Mills International, <[email-masked]> wrote: 

	 
 Hi Tamilian, 
 ​ 

Thank you for reaching out to us today.  We are the support group for the LES MILLS Virtual App. It looks like you are looking for support with the LES MILLS+ App or Releases App.  For LES MILLS+ support, please check these FAQ’s:  https://lesmillsondemand.freshdesk.com/support/home  If these don’t answer your question please email [email-masked] .  For Releases App support, please contact your local Les Mills office who are equipped to help you.  If you need help with the LES MILLS Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked])  You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'.  You can also find your username in the Virtual App. Please follow the steps below. 1.Unlock the padlock to the top right of the App 2.Navigate to SETTINGS 3. The username is to the left under 'Account'  We’ll close this ticket now but feel free to reply to this message with your Virtual username if it’s Virtual support that you need. 

 Many thanks, 
 
 Olesia  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5802

                           
                            On
                            Fri, 1 Jul at  7:34 PM
                            ,  Web Form <[email-masked]>  wrote:
                             Submitted data 
     
        The following data was submitted.

        

                    Field name
                    Submitted data

            
                        
                            Email address
                             [email-masked] 

                            your name
                             tamilian nanban 

                                country
                                 India 

                            Text box
                             Error while adding payment 

                            Question
                             I need technical support 

                            Customer
                             No 

                            Username

                        
                            Phone
                             8884444720 

                            Comments
                             when i save after adding payment, it gives error " There is an error while saving your payment method, please try again " 

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