Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 1 Jul 2022 03:03:04 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : REEAEOVL9F (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RENB1VNE11 (Anish ): Incomplete c hat, customer left the chat after a response, however the first question asked from traveller should be about the location that he is looking to travel and then followed by other questions. 

No missed/abandoned chats. 

Thanks and Regards 
Amit