Subject: Tech Support Candidate - Rupanshu Chauhan
From: Rupanshu Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 04:51:25 -0400

| | Tech Support Test

Name | Rupanshu Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8650805989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- define the problem.what is the problem.
Step2- clarify tha problem.
Step3- identify root cause of the problem.
Step4-develop action plan.
Step5- exicutive action plan.
Step6-evaluate the results.
Step7- continuously improve.
Step8- solve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap pair new device .if you don't find pair device then refresh.
4.tab the name of Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skill, problem solving skil,and passion for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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