Subject: Tech Support Candidate - Anjali Pathak
From: Anjali Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 04:47:19 -0400

| | Tech Support Test

Name | Anjali Pathak
E-mail | [email-masked]
Phone Number | (160062) 7830390077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noidaa 61
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson | Noc Engginer | 30 april | 30 k per month
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly , i have the Clear the browser's history and cache/cookies.And then
Try a different web browser.
Restart computer/device.
Log out and log back in to the account.
Restart internet network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To pair a Bluetooth device or a Bluetooth speaker firstly
Turn on your Bluetooth device and make it discoverable. The way you make it discoverable depends on the device. ...
On your PC, select Start > Settings > Bluetooth &devices > Add device > Bluetooth.
Choose the Bluetooth device, follow additional instructions if they appear, then select Done

What according to you makes you a good candidate for customer service or technical support job?

Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs.And also there are following things which can we use

i.e Communication skill

Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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