Subject: Daily performance summary for LiveSalesman team for Jun 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abdallah Ahmed | 0 | 22 | 0 | 6 | 28
Amir Aziz | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 7 | 12 | 1 | 20
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 0 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 2 | 51 | 0 | 53
Ali Ibraheem | 0 | 7 | 9 | 2 | 18
Asma Alotaibi | 0 | 1 | 14 | 1 | 16
Jawaher Alfirdaws | 0 | 3 | 14 | 1 | 18
Nourah Alfhaid | 0 | 2 | 32 | 0 | 34
Sumayah Alfaifi | 0 | 8 | 30 | 0 | 38
Syed Ataullah | 0 | 3 | 0 | 1 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 56 | 162 | 12 | 230

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 8
| | Delivery Status | 66
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 117
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| Product Related | Product Specification | 1
PreSales Total | | | 7
Grand Total | | | 125

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 2 | 0 | 1 | 1 | 2 | 4 | 10
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 3 | 4
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 19 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 0 | 0 | 0 | 1 | 0 | 3 | 4
Khaled Sufian | 0 | 0 | 1 | 1 | 0 | 1 | 3
Jawaher Alfirdaws | 5 | 4 | 0 | 1 | 2 | 2 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 0 | 1 | 0 | 2 | 4 | 7 | 14
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 1 | 1 | 3
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 1 | 4
Jaber Almarri | 1 | 1 | 1 | 1 | 0 | 2 | 6
Sumayah Alfaifi | 0 | 0 | 0 | 1 | 1 | 1 | 3
Abdullah Otaibi | 2 | 0 | 0 | 1 | 1 | 1 | 5
taher Mohammad | 0 | 0 | 0 | 0 | 2 | 0 | 2
Wejdan Alotaibi | 1 | 0 | 1 | 3 | 1 | 0 | 6
Sultan Motawa | 2 | 1 | 0 | 2 | 0 | 0 | 5
Abdallah Ahmed | 13 | 2 | 3 | 2 | 0 | 0 | 20
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 32 | 10 | 7 | 17 | 16 | 50 | 132

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Nourah Alfhaid | 2 | 3 | 0 | 2 | 1 | 3 | 11
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 2 | 5 | 0 | 1 | 0 | 1 | 9
Jawaher Alfirdaws | 14 | 3 | 2 | 0 | 0 | 1 | 20
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 3 | 2 | 1 | 1 | 0 | 1 | 8
Jaber Almarri | 9 | 5 | 0 | 1 | 1 | 0 | 16
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 8 | 0 | 0 | 1 | 0 | 0 | 9
Ali Ibraheem | 2 | 2 | 1 | 0 | 0 | 0 | 5
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 7 | 1 | 0 | 0 | 0 | 0 | 8
Abdullah Abuthnain | 4 | 2 | 0 | 0 | 0 | 0 | 6
Sumayah Alfaifi | 5 | 1 | 0 | 0 | 0 | 0 | 6
Asma Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 64 | 25 | 4 | 6 | 3 | 8 | 110

Please feel free to reach out for any further clarifications.