Subject: Tech Support Candidate - Arun Shukla
From: Arun Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 09:15:22 -0400

| | Tech Support Test

Name | Arun Shukla
E-mail | [email-masked]
Phone Number | (122002) 7523963003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
SQL,C++,PHP, Photoshop

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech Pvt Ltd | Tech Tiger | 30 June | 14k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first we will check website secure or not after that we will Make Sure The Website URL Is Correct, after that
Remove All Cookies Of Google Chrome Browser
, We will change the DNS Server IP Addresses To Google’s DNS
After that
Check Your Proxy Settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Wait for the phone to connect.
Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job?

1. Problem solving skills.
2.Clear communication skills.
3.Goal-oriented focus.
4.Ability to handle surprises.
5. Creativity and resourcefulness.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |