Subject: Tech Support Candidate - Renu Sharma
From: Renu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 01:45:56 -0400

| | Tech Support Test

Name | Renu Sharma
E-mail | [email-masked]
Phone Number | (+91) 9627069866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida, sector 71
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Postman

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FarEye | techbical support l1 engineer | 8th june'22 | 23600/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check your internet connection.
2-Rsearch any Error message in your browser.
3-Disable Software that might b interfering.
4-Try different browser.
5-Check your Domain Name System(DNS).
6-Restart your Computer.
7-Try a different device.
8-Check, Is the web page down?
9-Sometimes, website just don't work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on Bluetooth device
2-Pair a bluetooth device
3-Swipe down from the top of the screen
4-make sure the bluetooth is turned on.
5-touch and hold the bluetooth
6-In the list of paired devices, tap a paired but unconnected device.
7-When your phone and the bluetooth device are connected, the device shows as 'connected'.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factors to be considered for me to be a great candidate for this job profile. Firstly I think, I have around 1a year of experience in the same field so it would be easy to trust someone who is experienced. I see a problem as an opportunity that gives me a positive attitude towards my work. I am familiar with all the terms and process flow the work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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