Subject: Daily performance summary for LiveSalesman team for Jun 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 09:05:38 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abdallah Ahmed | 0 | 12 | 0 | 3 | 15
Aws Adra | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 8 | 9 | 0 | 17
Ali Ibraheem | 0 | 0 | 6 | 0 | 6
Sultan Motawa | 0 | 1 | 22 | 0 | 23
Syed Ataullah | 0 | 1 | 0 | 1 | 2
! Hassan Bin Saeed | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 3 | 0 | 0 | 3
Abdullah Abuthnain | 0 | 3 | 39 | 2 | 44
Doaa Almutawa | 0 | 3 | 6 | 1 | 10
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 11 | 32 | 2 | 45
Jawaher Alfirdaws | 0 | 6 | 18 | 0 | 24
Sumayah Alfaifi | 0 | 1 | 46 | 0 | 47
Wejdan Alotaibi | 0 | 6 | 9 | 2 | 17
Abdullah Otaibi | 0 | 0 | 5 | 3 | 8
Grand Total | 0 | 58 | 192 | 15 | 265

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 63
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 113
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 6
| | Store Availability | 1
| | Store Location | 1
| Product Related | Product Specification | 1
PreSales Total | | | 11
Grand Total | | | 124

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 2 | 0 | 2 | 4 | 0 | 5 | 13
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 20 | 22
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 0 | 0 | 0 | 1 | 1 | 4 | 6
Khaled Sufian | 0 | 0 | 1 | 1 | 0 | 1 | 3
Jawaher Alfirdaws | 6 | 1 | 0 | 2 | 1 | 3 | 13
Sultan Motawa | 2 | 0 | 0 | 2 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 0 | 1 | 2 | 4 | 2 | 8 | 17
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 1 | 1 | 4
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jaber Almarri | 4 | 1 | 0 | 1 | 0 | 2 | 8
Sumayah Alfaifi | 0 | 0 | 0 | 2 | 0 | 1 | 3
Abdullah Otaibi | 4 | 1 | 0 | 1 | 0 | 1 | 7
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 1 | 2 | 0 | 3 | 1 | 0 | 7
Abdallah Ahmed | 11 | 5 | 2 | 3 | 0 | 0 | 21
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 12 | 8 | 24 | 9 | 56 | 142

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Nourah Alfhaid | 2 | 2 | 1 | 0 | 1 | 3 | 9
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 9 | 3 | 0 | 1 | 0 | 1 | 14
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 4 | 2 | 0 | 1 | 1 | 0 | 8
Jaber Almarri | 16 | 1 | 0 | 1 | 1 | 0 | 19
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 2 | 0 | 0 | 1 | 0 | 0 | 3
Jawaher Alfirdaws | 15 | 1 | 2 | 0 | 0 | 0 | 18
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 4 | 1 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 6 | 1 | 0 | 0 | 0 | 0 | 7
Sumayah Alfaifi | 5 | 0 | 0 | 0 | 0 | 0 | 5
Asma Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 74 | 13 | 3 | 4 | 4 | 6 | 104

Please feel free to reach out for any further clarifications.