Subject: Tech Support Candidate - Himanshu Kumar
From: Himanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 11:47:45 -0400

| | Tech Support Test

Name | Himanshu Kumar
E-mail | [email-masked]
Phone Number | (+91) 8987383556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORP | Technical Support Engineer | Till Present | 15333
Previous Employer 1 | BankBazaar.com | Customer Relationship Officer | Feb_2022 | 150484
Previous Employer 2 | Veltech Auto Part (India) Pvt. Ltd., | Quality Engineer | Sep-2021 | 14030

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*  Check the internet connection - Getting access.
*  Check with different websites - Getting Opened.
*  Check with incognito mode - Unable to get Opened.
*  Check with different browser
* If the website is not getting opened with the  different browser in same device than will check in different devices.
* If still same will check with different network ( If having Broadband)
* If getting opened in different network than will check with disabled the Firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Turn on the Bluetooth Speaker
* Turn on the Mobile Bluetooth
* Wait for search - Getting SSID (Device Name)
* Click to pair - Paired
* Able to use the Speaker wirelessly
(Note: Need to install the driver in mobile if it's available with device)

What according to you makes you a good candidate for customer service or technical support job?

* Understanding of Customer satisfaction
* Ability to resolve complicated issues
* Working with self - ownership policy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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