Subject: Re: JayWay Chat Audit
From: Deeksha Dadu <[email-masked]>
To: Amit Gupta <[email-masked]>, Harsh Sharma <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 29 Jun 2022 12:55:55 +0000

@Harsh Sharma<mailto:[email-masked]> again?? This cannot be excused! I can't believe after so many warnings you are still missing chats for jayway

@Ashish Dabral<mailto:[email-masked]> this needs to be penalized please
________________________________
From: Amit Gupta <[email-masked]>
Sent: Wednesday, June 29, 2022 4:10 PM
To: Harsh Sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Anish Nair <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: JayWay Chat Audit

Hi Team,

Please find the analysis details of the chats audited for JayWay:

Chat ID: REO6FXAIVZ (Jason): Incomplete chat, customer left the chat after initial response and lead generation details could not be gathered.

Chat ID: RER7MBJQYN (Jason): Incomplete chat, customer left the chat after few initial responses and lead generation details could not be gathered.

Chat ID: REV7JVNQH5 (Harsh): There was no reply/response to customer's question/query for more than 4 and a half minutes and then customer left the chat. Please make sure customer's are responded/answered to their queries as quickly as possible (within a minute).

Missed chat : REV7JVNQH5

Thanks and Regards
Amit