Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 29 Jun 2022 03:40:15 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : REO6FXAIVZ (Jason ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RER7MBJQYN (Jason ): Incomplete c hat, customer left the chat after few initial responses and lead generation details could not be gathered. 

Chat ID : REV7JVNQH5 (Harsh ): There was no reply/response to customer's question/query for more than 4 and a half minutes and then customer left the chat. Please make sure customer's are responded/answered to their queries as quickly as possible (within a minute). 

Missed chat : REV7JVNQH5 

Thanks and Regards 
Amit