Subject: Tech Support Candidate - Tarun Tiwari
From: Tarun Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 02:30:58 -0400

| | Tech Support Test

Name | Tarun Tiwari
E-mail | [email-masked]
Phone Number | (91) 9695927972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ticketing tools , Remote applications , Chat process, Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | Technical support L2 | 15 july 2022 | 24k
Previous Employer 1 | Alchemy technosol Pvt ltd | Remote Support Engineer L1.5 | 21 sept 2021 | 17500 k
Previous Employer 2 | RTNS Pvt ltd | Desktop Support Engineer | 18 Aug 2020 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will check for the network
If we are working in a Domain , so firtly we need to check with VPN servers and try with other VPN server
Will visit to browser, clear all cache & cookies and all temp files
Reset the browser & will restart the system
If the issue still persist , we can simply add these site into trusted server in Browser settings   & along with we need to change the DNS of system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the bluetooth tab in mobilephone
Go to settings > Add device > Sync the device
After that it will found the BT speaker name (BT facility should be enable in speaker)
We can add or paired the BT device with our mobile phone

What according to you makes you a good candidate for customer service or technical support job?

Opening attractive greetings while interacting with user
Ask the issue and search out the root cause
Use the proper knowledge accordingly issue
Offer for the further assistance after resolving previous issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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