Subject: Tech Support Candidate - Himanshu Tripathi
From: Himanshu Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 02:27:22 -0400

| | Tech Support Test

Name | Himanshu Tripathi
E-mail | [email-masked]
Phone Number | (91) 6386704721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Firstly we check the internet connection.
2- open new tab like Google if it is open then previous website have problem or the connection has timed out then we refresh the page.
3-we clear all the cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open phone Bluetooth and speaker.
2-Paired with phone.
3- Bluetooth speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | Firstly,We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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