Subject: Daily performance summary for LiveSalesman team for Jun 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 20 | 0 | 13 | 33
Sultan Motawa | 0 | 3 | 22 | 2 | 27
Ali Ibraheem | 0 | 0 | 11 | 0 | 11
Malek Hosan | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 40 | 0 | 41
Asma Alotaibi | 0 | 5 | 5 | 0 | 10
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Jaber Almarri | 0 | 14 | 37 | 0 | 51
Jawaher Alfirdaws | 0 | 5 | 42 | 1 | 48
Khaled Sufian | 0 | 1 | 1 | 0 | 2
Sumayah Alfaifi | 0 | 11 | 30 | 1 | 42
Wejdan Alotaibi | 0 | 11 | 24 | 0 | 35
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 9 | 2 | 11
Doaa Almutawa | 0 | 0 | 2 | 1 | 3
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 76 | 223 | 20 | 319

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 34
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 21
| | Delayed Delivery (Furniture) | 6
| | Delivery Status | 69
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 146
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Website/App Issues | 1
| Product Related | Product Specification | 5
PreSales Total | | | 15
Grand Total | | | 163

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 1 | 1 | 2 | 3 | 1 | 7 | 15
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 19 | 21
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 2 | 3
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Khaled Sufian | 0 | 1 | 0 | 1 | 1 | 1 | 4
Nourah Alfhaid | 1 | 1 | 2 | 5 | 2 | 8 | 19
Sultan Motawa | 2 | 0 | 0 | 2 | 1 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 1 | 1 | 3
Jaber Almarri | 3 | 1 | 0 | 1 | 0 | 1 | 6
Sumayah Alfaifi | 1 | 0 | 0 | 2 | 0 | 1 | 4
Abdullah Otaibi | 4 | 0 | 2 | 0 | 1 | 0 | 7
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 0 | 3 | 0 | 3 | 1 | 0 | 7
Abdallah Ahmed | 11 | 3 | 1 | 2 | 0 | 0 | 17
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 30 | 11 | 8 | 19 | 13 | 49 | 130

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 17 | 0 | 0 | 0 | 0 | 1 | 18
Khaled Sufian | 1 | 1 | 0 | 0 | 0 | 1 | 3
Nourah Alfhaid | 6 | 0 | 1 | 1 | 0 | 1 | 9
Mohad Kmali | 0 | 0 | 1 | 0 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 3 | 1 | 2 | 0 | 1 | 0 | 7
Jaber Almarri | 22 | 1 | 0 | 1 | 1 | 0 | 25
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 1 | 0 | 1 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 4 | 2 | 0 | 0 | 0 | 0 | 6
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 8 | 0 | 0 | 0 | 0 | 0 | 8
Sumayah Alfaifi | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 76 | 7 | 5 | 2 | 3 | 5 | 98

Please feel free to reach out for any further clarifications.