Subject: Daily performance summary for LiveSalesman team for Jun 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 3 | 19 | 0 | 8 | 30
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 8 | 0 | 0 | 1 | 0 | 9
Abu Sufian | 11 | 0 | 0 | 0 | 0 | 11
Alhamzi Mohammed | 1 | 4 | 15 | 0 | 0 | 20
Waseem Ahemad . Khan | 1 | 3 | 31 | 0 | 5 | 40
Mohiuddin Lsm | 0 | 8 | 44 | 0 | 1 | 53
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 18 | 109 | 1 | 15 | 166

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 43
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 3
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 67
No Answer | No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 25
| Other Enquiry | (blank) | 3
| | Payment Methods | 1
| | Store Availability | 2
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| Product Related | (blank) | 3
| | Combo | 1
| | Product Specification | 2
PreSales Total | | | 46
Grand Total | | | 115

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 0 | 0 | 1 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 5 | 1 | 0 | 0 | 0 | 4 | 10
Alhamzi Mohammed | 6 | 0 | 2 | 0 | 0 | 3 | 11
Abu Sufian | 0 | 1 | 1 | 5 | 1 | 5 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 5 | 5
Aws Adra | 6 | 1 | 0 | 1 | 0 | 2 | 10
Gaurav Payal | 0 | 0 | 1 | 3 | 1 | 2 | 7
Jok Kuol | 0 | 0 | 1 | 0 | 1 | 5 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 1 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 7 | 0 | 0 | 0 | 1 | 0 | 8
Grand Total | 24 | 3 | 5 | 9 | 5 | 28 | 74

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 2 | 1 | 0 | 0 | 0 | 4 | 7
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 3 | 4
Aws Adra | 5 | 1 | 0 | 0 | 0 | 4 | 10
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 4 | 6
Jok Kuol | 0 | 0 | 2 | 0 | 1 | 0 | 3
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 1 | 0 | 4
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 13 | 3 | 3 | 0 | 4 | 17 | 40

Please feel free to reach out for any further clarifications.