Subject: Yonyx in Call Centers: Incoming call - Tech Support
From: Yonyx Team <[email-masked]>
To: Ashish <[email-masked]>
Date: Tue, 28 Jun 2022 15:29:39 +0000
List-Id: 7c9d8327afe30e2ddeeb06ab5mc list <7c9d8327afe30e2ddeeb06ab5.252385.list-id.mcsv.net>

See how technical support agents use Yonyx guides to resolve customer issues while selling upgrades to happy customers!

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** INBOUND CALL - TECH SUPPORT
See how Yonyx Guides are used by Tech support teams.
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Dear Customer

Continuing with our series of videos showing how Yonyx process guides, integrated with CRM systems like Salesforce, are used by call center teams - this video shows a typical technical support agent taking an incoming call from an existing customer to resolve her issue.

CRM: Salesforce Service Cloud

Process Guide: Troubleshooting guide with Handoff to product upgrade guide.

Inbound call - Technical Support with Salesforce Data Connector (https://training.yonyx.com/y/conversation/?id=77215200-eda2-11ec-87c3-4201c0a80143)

============================================================

Thank You!
Team Yonyx
** http://corp.yonyx.com (http://corp.yonyx.com/)

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