Subject: Tech Support Candidate - Priyanka Maurya Priyanka
From: Priyanka Maurya Priyanka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 09:05:35 -0400

| | Tech Support Test

Name | Priyanka Maurya Priyanka
E-mail | [email-masked]
Phone Number | (+91) 9711594734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi Badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | Fresher | | |
Previous Employer 2 | Fresher | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check with another browser
If still it is not working then I will try to ping URL
I will try to check the error message if it contains any issue regarding DNS server then I will check with the IP instead of name
I will also I will also try to do telnet
I will try to check with another mobile hotspot network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will switch on bluetooth speaker
In bluetooth speaker there will be a Bluetooth icon then I will press on it and turn it on

I will open Bluetooth in laptop or desktop and will go to pairing option and once  find Bluetooth speaker I will just click on it to connect

What according to you makes you a good candidate for customer service or technical support job? | I am very key into work in this profile and I am learning concepts day by day
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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