Subject: HFL Call Report
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 28 Jun 2022 05:22:27 -0700 (MST)

Hi Team, 

Please find the call report for HFL for Yesterday 27th June 2022 (7 AM 27th June- 6:59 AM 28th June IST). 

Name 	Total Calls Picked up 	
Anish 	1 	
Amit 	2 	
Harsh 	8 	
Jason 	20 	
Grand Total 	32 	
		
Abandoned Calls 	1 	
Time 	Duration 	Remarks 
HFL +15402929352 at 6/28/2022 2:33 
	8 seconds 	no one was on call at that time no cb done as well after the customer tried to reach HFL however outbound call was done earlier at 6/28/2022 2:31 

Hi Jason/Harsh please make sure if you are trying outbound call and customer calls back for any explanation/any reason and call if not picked in 7-8 seconds if it rings make sure to cb the customer at least once as a courtesy/customer service protocol. 

Thanks and Regards, 
Amit