Subject: Tech Support Candidate - Yugal Kishor Bhatt
From: Yugal Kishor Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 04:13:03 -0400

| | Tech Support Test

Name | Yugal Kishor Bhatt
E-mail | [email-masked]
Phone Number | (+91) 7618302162
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindara | Technical expert | 3rd Aug | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check  kind of error am I getting. If you're getting no internet error I would check my internet(Wifi Turned off or mobile data disabled). If internet is fine I will try opening another website if it opening I will try opening "WWW.NDTV.COM on multiple devices, if still the site does not open than either I will DNS values on my router or I will know the site must be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth on your mobile.
2.Search available devices.
3.Select your headset name and click pair.
$ wait for few seconds and your headset is connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Communication Skill.
2.Understanding of the situation.
3.Politeness.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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