Subject: Tech Support Candidate - Arun Swami
From: Arun Swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 03:16:06 -0400

| | Tech Support Test

Name | Arun Swami
E-mail | [email-masked]
Phone Number | (+91) 7579692939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici Prudential Life insurance | Unit manager | Currently working | 18k
Previous Employer 1 | Sbi card | Branch Relationship executive | Feb 2022 | 12k
Previous Employer 2 | Iipl | Technical support | Sep 2021 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I checked my internet connection.
Then I checked firewall security.
And check system or browser are properly updated or not. Then applying fastest solution to solve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly connected the power to the Bluetooth.
On the Bluetooth in mobile phone
Then search the Bluetooth device in phone.
Then connected right Bluetooth to the phone if there are any password is exist then type the right password.

What according to you makes you a good candidate for customer service or technical support job?

My frnak behavior.
My knowledge and experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |