Subject: Daily performance summary for LiveSalesman team for Jun 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abdallah Ahmed | 0 | 21 | 0 | 6 | 27
Aws Adra | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 4 | 10 | 0 | 14
Malek Hosan | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 3 | 25 | 0 | 28
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 15 | 30 | 2 | 47
Jawaher Alfirdaws | 0 | 4 | 52 | 7 | 63
Khaled Sufian | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 0 | 3 | 26 | 2 | 31
Wejdan Alotaibi | 0 | 11 | 15 | 0 | 26
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 0 | 0 | 5 | 5
Sultan Motawa | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 66 | 158 | 23 | 247

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Day of Delivery - Status | 26
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 4
| | Delivery Status | 48
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 7
Customer Services Total | | | 122
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 2
| Other Enquiry | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 10
Grand Total | | | 134

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 1 | 2
Doaa Almutawa | 0 | 3 | 1 | 4 | 1 | 6 | 15
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 0 | 0 | 0 | 1 | 2 | 18 | 21
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Khaled Sufian | 0 | 1 | 1 | 1 | 0 | 1 | 4
Nourah Alfhaid | 0 | 2 | 1 | 4 | 4 | 6 | 17
Sultan Motawa | 0 | 0 | 1 | 1 | 1 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 1 | 2
Jaber Almarri | 5 | 0 | 1 | 0 | 0 | 1 | 7
Sumayah Alfaifi | 0 | 0 | 1 | 1 | 2 | 0 | 4
Abdullah Otaibi | 4 | 0 | 2 | 0 | 1 | 0 | 7
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 3 | 0 | 0 | 4 | 0 | 0 | 7
Abdallah Ahmed | 9 | 2 | 2 | 1 | 0 | 0 | 14
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 29 | 9 | 10 | 17 | 15 | 45 | 125

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Nourah Alfhaid | 7 | 1 | 0 | 1 | 0 | 3 | 12
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 10 | 0 | 0 | 0 | 0 | 1 | 11
Hamza.abuazzam Nouri Abuazzam | 3 | 1 | 1 | 0 | 2 | 2 | 9
Mohad Kmali | 0 | 0 | 1 | 0 | 0 | 1 | 2
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jaber Almarri | 15 | 0 | 1 | 0 | 1 | 0 | 17
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 1 | 0 | 1 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 2 | 1 | 0 | 0 | 0 | 0 | 3
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 53 | 3 | 4 | 1 | 5 | 8 | 74

Please feel free to reach out for any further clarifications.