Subject: Daily performance summary for LiveSalesman team for Jun 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 3
Aws Adra | 0 | 3 | 19 | 0 | 8 | 30
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 18 | 0 | 0 | 0 | 0 | 18
Waseem Ahemad . Khan | 2 | 6 | 44 | 0 | 3 | 55
Abu Sufian | 8 | 0 | 0 | 0 | 0 | 8
Alhamzi Mohammed | 1 | 3 | 21 | 0 | 6 | 31
Amir Aziz | 1 | 0 | 0 | 3 | 0 | 4
Mohiuddin Lsm | 0 | 2 | 17 | 0 | 6 | 25
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 33 | 14 | 101 | 3 | 23 | 174

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 54
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 2
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 72
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 3
PreSales | (blank) | (blank) | 7
| Other Enquiry | (blank) | 8
| | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 3
| | Using Shukran Points | 1
| Product Related | (blank) | 6
| | Product Specification | 4
PreSales Total | | | 31
Grand Total | | | 106

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Abu Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 0 | 1 | 0 | 0 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 5 | 0 | 0 | 0 | 0 | 5 | 10
Alhamzi Mohammed | 5 | 2 | 0 | 0 | 0 | 3 | 10
Abu Sufian | 1 | 0 | 1 | 6 | 1 | 5 | 14
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 7 | 7
Gaurav Payal | 0 | 1 | 3 | 2 | 0 | 3 | 9
Aws Adra | 7 | 0 | 0 | 1 | 0 | 2 | 10
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 5 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 1 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 1 | 0 | 3
Grand Total | 19 | 5 | 4 | 9 | 3 | 32 | 72

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 4 | 4
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 4 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 4 | 5
Aws Adra | 4 | 0 | 0 | 0 | 0 | 3 | 7
Hasan Nour | 0 | 1 | 0 | 0 | 2 | 3 | 6
Jok Kuol | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 3 | 0 | 1 | 0 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Gaurav Payal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 2 | 3 | 0 | 5 | 18 | 40

Please feel free to reach out for any further clarifications.