Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 27 Jun 2022 04:14:06 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RDFZDJ07K4 (Jason ): Incomplete c hat, customer left the chat before confirming few details however most of the lead generation details were gathered. 

Chat ID : RDFZFJQHSR (Jason ): Same customer from the previous chat ( RDFZDJ07K4) contacted again, chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RDHZ3QDMSJ (Harsh ): Incomplete c hat, customer left the chat after a few responses and lead generation details could not be gathered. 

Chat ID : REL0JHLDZ7 (Harsh ): Incomplete c hat, customer left the chat after a few responses and lead generation details could not be gathered. 

Chat ID : REQ1OIF7TM (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RER1DMR25J (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RES1VU0UIL (Harsh ): Incomplete c hat, customer left the chat after a few responses/questions. It seems his question was answered and did not had any locations in mind/was not planning a future trip/was just going thru the website. 

Chat ID : RET1IZDEIJ (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RE03MG0ON9 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RE03ZJVLB5 (Harsh ): Incomplete c hat, customer left the chat after a few responses and complete lead generation details could not be gathered. 

Chat ID : RE13QPIFCQ (Harsh ): Incomplete c hat, customer left the chat after a few responses however most of the lead generation details were gathered on the chat to send the details to travel experts to plan upcoming vacations. 

Chat ID : RE13UQ28YQ (Harsh ): Same customer from the previous chat ( RE13QPIFCQ) contacted again and the rest of the details were shared and advised customer that details were already shared with travel experts to plan her upcoming vacations. 

Chat ID : RE748NXHTU (Anish ): Should have asked customer if he had already booked a trip with us/travelling on a tour and informed customer we are a general helpdesk and provide the numbers as per our website. 

No missed/abandoned chats. 

Thanks and Regards 
Amit