Subject: Daily performance summary for LiveSalesman team for Jun 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 2 | 17 | 0 | 19
Malek Hosan | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 6 | 14 | 2 | 22
Abdallah Ahmed | 0 | 20 | 0 | 5 | 25
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 3 | 30 | 1 | 34
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 5 | 35 | 0 | 40
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 0 | 15 | 7 | 0 | 22
Sumayah Alfaifi | 0 | 0 | 50 | 1 | 51
Abdullah Otaibi | 0 | 0 | 0 | 2 | 2
Grand Total | 0 | 53 | 153 | 11 | 217

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 83
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 100
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 6
PreSales Total | | | 6
Grand Total | | | 107

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 2 | 2 | 2 | 3 | 2 | 6 | 17
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 3 | 4
Ali hazzaa | 0 | 0 | 0 | 1 | 3 | 19 | 23
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 3 | 4
Mohad Kmali | 0 | 1 | 1 | 1 | 0 | 4 | 7
Khaled Sufian | 2 | 0 | 2 | 1 | 1 | 1 | 7
Nourah Alfhaid | 1 | 3 | 2 | 4 | 4 | 6 | 20
Sultan Motawa | 1 | 2 | 2 | 0 | 1 | 2 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sumayah Alfaifi | 0 | 1 | 2 | 2 | 1 | 0 | 6
Abdullah Otaibi | 3 | 1 | 0 | 1 | 1 | 0 | 6
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdullah Abuthnain | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 3 | 2 | 2 | 1 | 0 | 0 | 8
Abdallah Ahmed | 7 | 3 | 2 | 0 | 0 | 0 | 12
Jaber Almarri | 1 | 0 | 1 | 0 | 0 | 0 | 2
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 16 | 16 | 17 | 15 | 46 | 132

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Nourah Alfhaid | 8 | 2 | 0 | 1 | 2 | 3 | 16
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 12 | 0 | 1 | 0 | 0 | 1 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 2 | 0 | 0 | 3 | 1 | 8
Mohad Kmali | 0 | 0 | 0 | 1 | 1 | 0 | 2
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 0 | 0 | 0 | 1 | 1 | 0 | 2
Jaber Almarri | 8 | 0 | 2 | 0 | 1 | 0 | 11
Asma Alotaibi | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ali Ibraheem | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 52 | 5 | 4 | 3 | 9 | 7 | 80

Please feel free to reach out for any further clarifications.