Subject: Daily performance summary for LiveSalesman team for Jun 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 5 | 15 | 0 | 5 | 25
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 6 | 0 | 0 | 4 | 0 | 10
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 7 | 0 | 0 | 0 | 0 | 7
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 6
Amir Aziz | 2 | 0 | 0 | 6 | 0 | 8
Alhamzi Mohammed | 0 | 4 | 22 | 0 | 4 | 30
Gaurav Payal | 0 | 5 | 25 | 0 | 0 | 30
Mohiuddin Lsm | 0 | 1 | 23 | 0 | 7 | 31
Waseem Ahemad . Khan | 0 | 3 | 12 | 0 | 3 | 18
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 18 | 97 | 10 | 19 | 165

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 21
| Delivery Related | (blank) | 3
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 3
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
Customer Services Total | | | 41
Mattress Related | Post-Sales | Comfort | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 12
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 6
| | Combo | 1
| | Pricing | 1
| | Product Specification | 17
PreSales Total | | | 47
Grand Total | | | 96

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 1 | 0 | 0 | 0 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 1 | 5 | 9
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 7 | 8
Alhamzi Mohammed | 4 | 2 | 0 | 0 | 0 | 4 | 10
Abu Sufian | 1 | 2 | 3 | 5 | 2 | 4 | 17
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 10 | 10
Gaurav Payal | 2 | 3 | 3 | 1 | 0 | 4 | 13
Aws Adra | 5 | 0 | 1 | 1 | 0 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1 | 3 | 5
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 1 | 1 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 16 | 9 | 7 | 7 | 5 | 41 | 85

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 4 | 4
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 5 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 5 | 6
Aws Adra | 3 | 0 | 0 | 0 | 0 | 3 | 6
Hasan Nour | 1 | 0 | 0 | 1 | 2 | 3 | 7
Jok Kuol | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 1 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Gaurav Payal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 3 | 1 | 1 | 5 | 20 | 37

Please feel free to reach out for any further clarifications.