Subject: RE: Daily performance summary for LiveSalesman team for Jun 25th, 2022
From: Hasan Razakhan <[email-masked]>
To: HB report <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Yahia Taha <[email-masked]>, Faizal Maradeya <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 26 Jun 2022 06:05:41 +0000

@Yahia Taha<mailto:[email-masked]> -  Below needs immediate attention.

72 whatsapp ticket above 7 days

22 email ticket above 7 days

Thanks & Regards

Hasan Raza Khan
Inventory Controller
Home Box - KSA
Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: HB report <[email-masked]>
Sent: Sunday, June 26, 2022 6:35 AM
To: [email-masked]; [email-masked]; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; [email-masked]; [email-masked]; Hasan Razakhan <[email-masked]>; [email-masked]
Subject: Daily performance summary for LiveSalesman team for Jun 25th, 2022

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Please find listed below the performance data for the LiveSalesman team for Jun 25th, 2022.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook KSA HB
HomeBox KSA
Whatsapp resolved
Whatsapp open
Grand Total
Jok Kuol
0
0
0
0
0
Aws Adra
0
0
0
0
0
Abdallah Ahmed
0
9
0
4
13
Hasan Nour
1
1
0
2
4
Abu Sufian
0
0
0
0
0
Waseem Ahemad . Khan
0
0
0
0
0
Abdullah Abuthnain
0
2
31
2
35
Ali Ibraheem
0
5
13
0
18
Hamza.abuazzam Nouri Abuazzam
0
1
0
0
1
Jaber Almarri
0
8
24
1
33
Khaled Sufian
0
4
0
0
4
Nourah Alfhaid
0
2
31
0
33
Sumayah Alfaifi
0
2
41
0
43
Wejdan Alotaibi
0
15
10
0
25
Abdullah Otaibi
0
0
4
2
6
Grand Total
1
49
154
11
215

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
(blank)
(blank)
13
Delivery Related
(blank)
1
Day of Delivery - Status
1
Delayed Delivery (Furniture)
5
Delivery Status
86
Partial Delivery
3
Product Complaint
Complaint within Warranty
1
Refunds and Cancelations
Cancelation
1
Customer Services Total
111
PreSales
(blank)
(blank)
5
PreSales Total
5
Grand Total
116

  *   Total count of ageing for Facebook KSA HB:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Jok Kuol
0
1
0
0
0
0
1
Hasan Nour
1
0
0
0
0
0
1
Grand Total
1
1
0
0
0
0
2

  *   Total count of ageing for Whatsapp open:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ali Ibraheem
0
0
0
0
0
1
1
Doaa Almutawa
4
1
5
0
2
5
17
Asma Alotaibi
0
0
0
1
0
3
4
Ali hazzaa
0
0
0
2
2
18
22
Nourah Alfhaid
4
1
3
2
2
10
22
Hasan Nour
1
0
0
1
0
4
6
Mohad Kmali
1
0
0
0
0
3
4
Khaled Sufian
0
1
0
1
1
1
4
! Hassan Bin Saeed
0
0
0
0
0
1
1
Sultan Motawa
5
3
1
0
0
2
11
Abdullah Abuthnain
1
0
0
1
0
1
3
taher Mohammad
0
0
0
1
1
0
2
Alhamzi Mohammed
0
0
0
0
1
0
1
Sumayah Alfaifi
0
1
4
0
1
0
6
Abdullah Otaibi
1
1
0
1
1
0
4
Mohiuddin Lsm
0
0
0
1
0
0
1
Wejdan Alotaibi
1
1
3
1
0
0
6
Abdallah Ahmed
8
2
0
0
0
0
10
Jaber Almarri
1
0
0
0
0
0
1
Grand Total
27
11
16
12
11
49
126

  *   Total count of ageing for Emails:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Nourah Alfhaid
3
2
1
1
2
3
12
Ali hazzaa
0
0
0
0
0
1
1
Mohad Kmali
1
0
0
1
1
1
4
Wejdan Alotaibi
9
1
1
2
0
1
14
Mosab Mohammed Abdalla Nasreldin
0
0
0
0
0
1
1
Hamza.abuazzam Nouri Abuazzam
2
1
0
0
3
1
7
Yahia Sholkami Taha
0
0
0
0
1
0
1
Doaa Almutawa
3
0
0
0
1
0
4
Jaber Almarri
7
3
0
1
0
0
11
taher Mohammad
0
0
0
1
0
0
1
Abdallah Ahmed
2
2
0
0
0
0
4
Asma Alotaibi
0
1
0
0
0
0
1
Mohiuddin Lsm
0
1
0
0
0
0
1
Jawaher Alfirdaws
5
0
0
0
0
0
5
Khaled Sufian
5
0
0
0
0
0
5
Abdullah Abuthnain
2
0
0
0
0
0
2
Ali Ibraheem
3
0
0
0
0
0
3
Sumayah Alfaifi
2
0
0
0
0
0
2
Grand Total
44
11
2
6
8
8
79

Please feel free to reach out for any further clarifications.
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