Subject: Daily performance summary for LiveSalesman team for Jun 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Jun 2022 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 17 | 1 | 9 | 0 | 2 | 29
Aws Adra | 0 | 2 | 11 | 0 | 10 | 23
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 2 | 3
Abu Sufian | 0 | 4 | 34 | 0 | 0 | 38
Waseem Ahemad . Khan | 0 | 4 | 26 | 0 | 5 | 35
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 11 | 80 | 0 | 19 | 128

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 17
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 51
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 3
| Product Related | (blank) | 3
| | Combo | 2
| | Pricing | 1
| | Product Specification | 27
PreSales Total | | | 41
Grand Total | | | 94

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 0 | 4 | 1 | 0 | 0 | 0 | 5
Jok Kuol | 7 | 5 | 0 | 0 | 0 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 11 | 1 | 0 | 0 | 0 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1 | 5 | 7
Jok Kuol | 2 | 0 | 0 | 0 | 1 | 7 | 10
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 4 | 7
Abu Sufian | 2 | 3 | 4 | 6 | 1 | 6 | 22
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 10 | 10
Gaurav Payal | 1 | 7 | 2 | 1 | 0 | 5 | 16
Aws Adra | 2 | 0 | 2 | 1 | 0 | 2 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 3 | 4
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 1 | 0 | 0 | 3
Grand Total | 14 | 10 | 8 | 9 | 3 | 43 | 87

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 6 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 4 | 4
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 5 | 7
Aws Adra | 2 | 0 | 0 | 0 | 1 | 2 | 5
Hasan Nour | 2 | 0 | 0 | 1 | 1 | 3 | 7
Jok Kuol | 1 | 1 | 0 | 0 | 1 | 0 | 3
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 3 | 0 | 3 | 4 | 20 | 38

Please feel free to reach out for any further clarifications.