Subject: Tech Support Candidate - Kundan Sharma
From: Kundan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 10:58:25 -0400

| | Tech Support Test

Name | Kundan Sharma
E-mail | [email-masked]
Phone Number | (91) 9818068968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabd
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MFA,G suite, Salesforce, AD Server, SFTP, AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oswal castings pvt ltd | Sr desktop support engg | 17th June 2022 | 31266
Previous Employer 1 | Entra solution Pvt Ltd | Desktop support | 17th Nov 2020 | 29000
Previous Employer 2 | Sietz technology pvt ltd | EDP officer | 30 Sep 2019 | 23400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check internet connectivity then if it is working and check which error it's showing like server page not found or its block by firewall.

If everything is ok will do the some step
1. Clear the cache
2. Reopen the browser
3. Check by another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1..First we will turn on the bluetooth of the mobile and also the speaker.
2. Search paring device
3.Click on device
4. Sucessfuly connected

What according to you makes you a good candidate for customer service or technical support job?

Quick  response , We identified customer need & wants, given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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