Subject: Tech Support Candidate - Shakshi Vathes
From: Shakshi Vathes <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 08:05:28 -0400

| | Tech Support Test

Name | Shakshi Vathes
E-mail | [email-masked]
Phone Number | (+91) 9534923113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Botenical Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Citrix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | Still working | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Firstly we will check network connection through which we have connected wifi or mobile data.

2- If my issue is not solved with first step we will try to restart our device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Open your mobile settings
2- Search for bluetooth
3- After doing step 2 click on bluetooth
4- Go and click available devices to search your bluetooth speaker
5- After selecting your bluetooth speaker you will able to connect it

What according to you makes you a good candidate for customer service or technical support job? | According to me Technical support is better option as you can learn new things in different fields like windows, backup, database and enhance your skills .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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